Web22 de mai. de 2024 · 1) Customer opens a ticket using Microsoft Forms 2) This Microsoft Forms generates an e-mail to A (if he/she selects A in the Forms) or B (if he/she selects B in the forms) 3) Group A/Group B have two paths then: I) They send an e-mail to the user, closing the ticket II) They forward the e-mail to Level 2 if they are unable to reply to the …

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